Business services, clearly defined.

1. Agreement and authority

These Terms form an agreement between ZeroPoint Technology LLC (“ZeroPoint”) and the business or organization purchasing services (“Customer”). These Terms, the selected package description, any written proposal or statement of work, and approved change orders comprise the agreement. If they conflict, a signed statement of work controls, followed by a proposal or order form, these Terms, and then general website descriptions.

Customer represents that it is purchasing for business purposes and that the person accepting the agreement has authority to act for Customer.

2. Services and scope

ZeroPoint will provide only the services and deliverables identified in the selected package, proposal, or statement of work. Published package limits—including users, devices, locations, tenants, firewalls and network segments—are part of the scope.

Hardware, software subscriptions, licensing, cabling, taxes, third-party fees, extensive migrations, penetration testing and out-of-scope remediation are excluded unless expressly included in writing. Additional work requires Customer’s written approval of a change order describing price and schedule effects.

3. Prices and payment

The consultation is paid in full when scheduled. Package initial payments reserve the project and authorize preparation. Remaining balances are invoiced upon completion and due within seven calendar days. Customer must pay undisputed amounts on time even if another item is disputed. ZeroPoint may pause additional work while an invoice is overdue.

Taxes and approved third-party charges may be added when applicable. No recurring subscription or automatic renewal begins unless Customer separately and expressly accepts it.

4. Scheduling, cancellation and refunds

Consultations

• One no-cost reschedule is available with at least 24 hours’ notice.
• Cancellation at least 24 hours before the appointment receives a full refund.
• Late cancellation or failure to attend forfeits the $499.99 fee.
• If ZeroPoint cancels, Customer may choose a full refund or a new appointment.
• The $499.99 consultation fee is credited toward a package of $2,499.99 or more booked within 14 calendar days. The credit is nontransferable and has no cash value.

Packages

• Cancellation at least two business days before kickoff receives a full refund.
• Cancellation within two business days but before work begins results in a $250 scheduling charge, with the remainder refunded.
• After work begins, ZeroPoint deducts completed work and noncancelable committed costs from amounts paid and refunds any unused balance.
• One no-cost project reschedule is available with at least two business days’ notice.

Refunds remain subject to applicable law and are returned to the original payment method when practicable.

5. Performance, completion and acceptance

“Completion” occurs when the agreed work has been performed and the defined reports, configurations or documentation have been delivered. ZeroPoint will provide written completion notice. Customer has five business days to identify a material in-scope deficiency and must provide enough detail for evaluation. ZeroPoint will have a reasonable opportunity to correct a valid deficiency.

Schedules are estimates unless expressly guaranteed in writing. Customer or third-party delays extend applicable dates reasonably.

6. Customer responsibilities

• Provide accurate information, timely access and an authorized decision-maker.
• Confirm authority over every system included in the work.
• Maintain current, recoverable backups before configuration changes.
• Identify regulated, confidential, safety-critical or operationally sensitive systems.
• Review and approve changes that could interrupt operations.
• Provide credentials through an approved secure method—not ordinary email or website forms.
• Maintain required licenses and vendor support.

ZeroPoint is not responsible for delay or additional cost caused by incomplete information, unavailable personnel, unsupported equipment, vendor restrictions or denied access.

7. Changes, pauses and termination

Either party may propose a written change order. ZeroPoint is not required to perform changed or additional work before approval. Work paused by Customer for more than 30 days may be rescheduled and repriced. Either party may terminate for a material breach that remains uncured after reasonable written notice. Payment remains due for completed work and approved noncancelable costs.

8. Security and compliance limitations

• Assessments are point-in-time evaluations based on accessible systems and information provided.
• Security services reduce risk but cannot guarantee prevention or detection of every incident.
• A vulnerability assessment is not a penetration test unless expressly stated.
• HIPAA, PCI DSS, insurance and similar work is readiness guidance—not legal advice, certification or an audit opinion.
• ZeroPoint is not an insurer, 24/7 security operations center or emergency responder unless a separate agreement says otherwise.
• New vulnerabilities and post-completion changes are outside the original scope.

9. Confidentiality and system access

Each party will use reasonable care to protect the other party’s nonpublic business, security and technical information and will use it only for the engagement. This obligation does not cover information already lawfully known, independently developed, publicly available without breach, or required to be disclosed by law.

Customer should disable temporary accounts and access after completion. ZeroPoint may use qualified subcontractors subject to comparable confidentiality obligations. Each party will promptly notify the other of a suspected unauthorized disclosure relevant to the engagement.

10. Third-party products

Third-party hardware, software, cloud platforms and services remain governed by their vendors’ terms. ZeroPoint does not warrant third-party products and is not responsible for vendor outages, licensing decisions, discontinued features or product changes outside ZeroPoint’s control.

11. Deliverables and intellectual property

After full payment, Customer may use engagement-specific reports and documentation for its internal business purposes. ZeroPoint retains ownership of pre-existing materials, templates, methodologies, scripts, tools and generalized knowledge. Neither party may use the other’s name, logo or project details publicly without permission.

12. Professional standard and warranty

ZeroPoint will perform services professionally and with reasonable care. Customer’s primary remedy for a substantiated service deficiency is re-performance or correction of the affected in-scope service. Except for this commitment and any express written warranty, services are provided without additional warranties to the maximum extent permitted by law.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive or consequential damages, or for lost profits, revenues, goodwill or business opportunities. ZeroPoint’s aggregate liability arising from an engagement will not exceed the fees Customer paid for the affected engagement.

These limitations do not apply to fraud, willful misconduct, gross negligence, breach of confidentiality, infringement of the other party’s intellectual property, or liability that applicable law does not permit the parties to limit.

14. Events outside reasonable control

Neither party is liable for delay caused by events beyond reasonable control, including utility or internet failures, disasters, government actions, labor disruptions, widespread cyberattacks or vendor outages. The affected party will provide reasonable notice and resume performance when practicable.

15. Governing law and disputes

The parties will first attempt in good faith to resolve a dispute through direct discussion for 30 days after written notice. Nevada law governs without regard to conflict-of-law rules. State and federal courts located in Clark County, Nevada will have exclusive jurisdiction, and each party consents to venue there.

16. Electronic records and notices

The parties consent to electronic contracting and communications. Electronic acceptance has the same effect as a handwritten signature. Customer must provide a working business email address. Transactional notices may be sent to that address, and Customer should retain the Terms and order confirmation for its records.

Formal notices to ZeroPoint may be sent to contact@zeropointtech.net. ZeroPoint may send formal notices to the business email supplied by Customer.

17. General provisions

Neither party may assign an engagement without the other’s consent, except in connection with a merger, reorganization or sale of substantially all relevant assets. Failure to enforce a provision is not a waiver. If a provision is unenforceable, the remainder continues in effect. Headings are for convenience. The agreement is the complete agreement concerning the purchased services and may be amended only in a written record accepted by both parties.